Transforming Contact Centers with AI
VALUE PROPOSITION
Provider of choice
Become the provider of choice as you take advantage of the combined power of Conversational AI and real-time insights, unparalled to any service provider today.
Speech Analytics
Historical transactions of a customer are used to create simple algorithms using a mix of semantics, phonetic expertise, machine learning, Natural Language Processing (NLP) and statistical modelling, allowing you to capitalize on opportunities. Ie. Turning a negative experience into a good one using the data you have on hand
Predictive Processing
Meet customer needs just by using the tone of voice of a customer (ie. Knowing when they are beginning to become impatient), identification of the customer and where they are phoning from to tailor the call and identify the problem even before the caller is connected to the agent.
Smart Automation
Build an intelligent machine that learns and processes the most up to date information to create a knowledge base that delivers accurate responses to your customers.
Voice Biometrics
Give your customers convenient and secure authentication abilities.
Advanced automation
Paired with Robotic Process Automation , streamline and speed up all of your business processes accurately and automate complex and challenging tasks, such as transcription or sorting images
BENEFITS
Transform your customer experience
Increase engagement
Enhance self-service options
24/7 support with expanded coverage
Personalized support
Customer behavior including buying patterns and call history are used to create simple algorithms that allow the prediction of future intentions allowing for a more personalized experience. this also provides suggestions for the next best action to take to improve loyalty, retention and overall experience during interactions.
Immediate and consistent service round the clock
Virtual agents are active 24/7 and take advantage over other human agent call centers
Quick issue resolution
History of a customer can be pulled up in a click, making it easy to resolve an issue
Increased Efficiency and Profits
With no limit to the number of virtual agents needed to meet fluctuating demands, investment in hiring, training. and increased human agents decrease and in turn, delivers better profit margins
Experience Zero Shot Bot
Discover the power of next conversational AI:
Everything you need to build powerful solutions that can be deployed
across multiple channels and monitor for usage to improve end-user experience
People.Process.AI
Discover the range of applications for Virtual Assistants and Text
Analytics needed to create your customer and enterprise value
See How AI can automate your contact center
Banking & Finance
Quickly deploy a bank-at-home,
voice-enabled banking assistant
– a true voice-first human-like
experience
Healthcare
Enable more natural patient/
doctor interactions and improve
the accuracy and efficiency of
first-responders.
Automotive
Seamlessly inquire about, interact
with, and utilize the technological
capabilities within their car,
through voice
Food Delivery
Intelligent AI understands messy,
unconstrained language, delivering
a frictionless and faster drive-
through & food ordering
experience
Travel & Aviation
Get your customers the assistance
they need in handling flight
bookings hotel reservations,
transportation and itinerary
management
Education
Unleash new efficiencies when
you implement conversational AI
and automate responses to help
your students gain the information
they need
Connect with our experts
We provide a full suite of consulting and technical support to shorten time to market, improve efficiency and unlock new revenue streams.